What Are the Roles of a Travel Agent?

Travel agents are professionals who can help plan and execute your next trip in a safe, secure and efficient manner. While many travelers choose to plan and book their trips themselves via online sites, consultation with an experienced travel agent can provide an array of benefits, especially when it comes to navigating international trips and navigating the intricacies of customs and visa processes.

Attentive Pre-Trip Planning

Travel agents understand the complex and ever-evolving airline industry and the variety of options and fees associated with air travel. A professional agent can provide advice and guidance on areas such as airport transfers, security procedures, food and beverage options, and the best time to book a flight.
Agents can provide specific route and fare advice to ensure travelers get the best value for their money. An agent can also alert travelers to airline consolidator discounts, which are often discounted fares offered through an experienced travel agency.
Additionally, agents are able to access independent sources for the best housing options and services. Experienced agents minimize ‘fly-by-night’ housing choices and aim to provide the most comfortable and secure environment for their worldwide travelers.

Extensive Resources and Networking

A professional agent should have access to an extensive network of travel providers ready to provide assistance in various countries and regions. Agents have contacts that can provide separate, customized services as needed, such as in-country transportation, hotel bookings, restaurant reservations, cultural entertainment and any special requests or needs.
In some countries, traveling without a guide is not recommended or even allowed. In these cases, agents are able to access a network of certified tour guides and authentically localize the traveler’s experience.

Crisis Mitigation Assistance

One of the most important benefits of using a travel agent is the guidance and assistance they can provide in the case of an emergency. In dangerous or otherwise difficult situations, such as a natural disaster or political unrest, agents can provide important updates regarding the traveler’s safety, booking and access to medical care.
In some cases, experienced agents can even provide assistance with travel insurance, legal services and medical coverage in the event of any unexpected situations.

Offering Piece of Mind

Regardless of the type of travel and destination, the importance of a travel agent is the value they can offer in providing a more pleasurable, more affordable and safer journey for their customers. With a professional agent, travelers can rest assured that their next journey will be secure and hassle-free.